PROCEDURE FOR LODGING CONSUMER COMPLAINTS

The consumer should first make contact with the supplier.

If the consumer is dissatisfied with the form of redress offered then;

A complaint to the Department may be made in person or via email (consumeraffairs.commerce@govt.lc).

The prescribed consumer complaint form must be used when lodging a complaint.

A complaint to the Department may be made orally and must be produced in writing by the person receiving the complaint.

The complainant shall confirm the contents of the written complaint with his or her signature or other identifying mark.

The consumer complaint form received has to be stamped with the Department's stamp.

A stamped copy of the consumer complaint form must be given to the complainant.

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