[more]In the last decades, Quality and its management have become topical issues for most, if not all businesses. As markets have become more competitive, the concept of Quality Management implementation is now regarded as key component to business success.
But some may ask, what exactly is Quality Management, and all those terms that accompany it - such as ISO 9001, Quality Assurance, Quality Control, Process Mapping, Document Control / Management? These still seem very unclear to many!
Simply put, "Quality" is about being able to meet, and...
